Please reach us at modlashinfo@gmail.com if you cannot find an answer to your questions, or alternatively reach out via telephone call or text to 250-801-6207.
To book direct with Avril please text 250-409-4451.
Frequently Asked Questions (FAQ)
Welcome to Modify Lash Studio! We understand that you may have questions before booking your lash appointment. Below, you'll find answers to the most common inquiries to help you feel confident and prepared.
General Questions
What are eyelash extensions?
Eyelash extensions are semi-permanent fibers applied to your natural lashes using a professional adhesive. They enhance length, volume, and curl, eliminating the need for mascara.
What types of lash extensions do you offer?
We offer a variety of lash styles, including:
Classic Lashes – One extension per natural lash for a natural look.
Hybrid Lashes – A mix of classic and volume for a textured appearance.
Volume Lashes – Lightweight fans applied to each natural lash for a fuller effect.
Mega Volume Lashes – Ultra-light, dense fans for the most dramatic look.
How long do lash extensions last?
Lash extensions typically last 3-6 weeks, but we recommend a fill every 2-3 weeks to maintain fullness and the health of your lashes.
Are lash extensions safe?
Yes! When applied by a trained professional, lash extensions are safe. We use high-quality, formaldehyde-free adhesive and ensure proper isolation to protect your natural lashes.
Before Your Appointment
How should I prepare for my lash appointment?
Arrive with clean, makeup-free eyes (no mascara, eyeliner, or oily skincare).
Avoid caffeine before your appointment to minimize eye fluttering.
Remove contact lenses if you wear them.
Plan for 2.5-3 hours for a full set and 75-90 minutes (approximately) for fills.
Can I wear makeup to my lash appointment?
We recommend arriving with no eye makeup or mascara, as residue can affect retention and bonding.
Do I need a patch test for allergies?
If you have sensitive eyes or a history of allergies, we offer a patch test at least 24 hours before your appointment.
Aftercare & Maintenance
How do I care for my lash extensions?
Avoid steam, and sweating for 24 hours after your appointment.
Clean your lashes daily with the provided lash-safe cleanser to prevent buildup.
Avoid oily products around your eyes, as they break down the adhesive and can close your volume fans.
Refrain from rubbing, pulling, or using lash curlers.
Schedule fills every 2-3 weeks to maintain fullness.
Can I wear mascara with lash extensions?
We do not recommend wearing mascara, especially waterproof formulas, as they can weaken the adhesive and cause premature shedding.
What if I want to remove my lash extensions?
Do not attempt to remove them yourself! We offer professional lash removal to safely dissolve the adhesive without damaging your natural lashes.
Booking & Policies
How do I book an appointment?
You can book online through email @modlashinfo@gmail.com or call us directly. A deposit may be required to secure your appointment.
What is your cancellation policy?
We require 24-48 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee. Please see our Policy's page for full up to date policies in place. You will be asked to sign a policy sheet before your appointment.
Do you offer lash fills for work done by another studio?
Yes, but we require a consultation first to assess the quality and compatibility of your current extensions and for foreign refills there is a sur charge of $20.
Other Common Questions
Can I get lash extensions if I have sensitive eyes?
Yes, we have options for sensitive clients, please discuss your sensitivities during your lash consultation. A patch test is recommended.
Can I get my lashes wet?
Yes, but avoid steam for 24 hours after application. After that, gentle cleansing is encouraged.
Can I get lash extensions while pregnant?
Yes, but you may find lying down for an extended period uncomfortable. Let us know, and we will do our best to accommodate you.
Do lash extensions damage natural lashes?
No, when applied properly and cared for, lash extensions do not damage your natural lashes. Your Lash Technician will discuss recommendations for lash health if any issues arise.
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If you have any other questions, feel free to contact us! We can't wait to enhance your lashes and give you the look you love.
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